Support

 Placing an order is easy! Simply browse our collection, select the products you like by adding them to your cart, and then proceed to checkout where you'll fill in your shipping details and choose a payment method. Once your order is confirmed, we'll prepare it for shipping. 

To ensure prompt delivery, we start processing orders as soon as they are placed. If you need to make any changes, please contact our customer service team immediately. We'll do our best to accommodate your request, but we can't guarantee changes can be made once an order is processed. 

Yes, you can checkout as a guest - no account needed

We process orders quickly, but if you need changes, contact us as soon as possible. 

Please check your junk/spam folder. If it's not there, contact us and we'll resend it 

Common reasons include incorrect billing info or your bank blocking the transaction. Try another payment method or contact your bank. 

For support, talk to us on live chat, for more inquiries contact us at service@luxoravault.de

 Shipping times vary depending on your location. Typically, orders are delivered within 5-12 business days. You'll receive a tracking number once your order has been shipped, so you can monitor its progress. 

 Yes, we ship worldwide! Shipping times and costs will vary based on your location. Please proceed to checkout to see the available shipping options and costs for your order. 

Once your order has been shipped, you'll receive a confirmation email with a tracking number and a link to track it, Just click the link, and you can see real time updates on your package's jounrey. 

Didn't get the email? Check your spam folder or contact us at service@luxoravault.de and we'll resend it 

Tracking updates may take 1-3 business days after dispatch. If it's been longer, feel free to contact us - we'll help you out. 

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Email us at service@luxoravault.de with your order number and reason for return. we'll send instructions and a return address. 

Yes, customers are responsible for return shipping costs unless the item was damaged or incorrect. 

Once we receive and inspect your return, refunds are processed within 3-7 business days back to your original payment method.